As of February 1, 2019, Amrita Yoga & Wellness will no longer be able to access the MindBody Online software. All requests in regards to discrepancies must be brought to our attention no later than 2/1/2019. As of that date we will not be able to confidently make/offer any adjustments!
Thank you for your understanding.
The Amrita Yoga & Wellness Team
Namaste Amrita Community,
I hope this message finds you all having a wonderful day! As promised, here are nire details in regards to our current transition from Mindbody Online to the GloFox platform. Many unexpected things came up as we we’re going through our final reviews of the newly imported information into our new software. Throughout today I am and team have been working hard as smoothing out as may details as possible in order to make this as easy on everyone involved. Can we confidently say that this will be a perfectly seamless transition? NO.
But, can we confidently say that we are doing are best to make it as easy as possible, YES! With that said, there may be some bumps in the road over the next few days and we want to thank YOU for your patience and understanding in advance! So, what does this all mean? Please see below:
We have enrolled ALL pre-enrolled reservations into classes held on 12/17/18!
ALL pre-reservations made that happen AFTER 12/18/18 need to be cancelled in the Mindbody platform/app and rescheduled via the GloFox platform (please see details below)
We have and are continuing to review all accounts and memberships to make sure they are accurate. Are we hitting some snafus with this? YES. Will we sort it out? ABSOLUTELY. We apologize in advance if things are not congruent or you experience any difficulties with reservations. IF SO, please contact us immediately either by phone (267 928 3176) or via email (email@example.com OR firstname.lastname@example.org) and give us all the details in order to execute any difficulty in the quickest way possible.
Are ALL accounts transferred? We believe so, but given the reality that an account could of been created minutes before we deactivated Mindbody from our site, they may not be transferred into the GloFox platform with your information and package. Below are instructions from GloFox in how to claim your account or create a new one. If you find ANY discrepancy, please do not hesitate to contact us ASAP so we can rectify as quickly as we are able to.
So, how to I access the GloFox platform to log into my account and begin making my future reservations? Please see below! Please note: this is for access to the direct web address available to you via your mobile phone or computer. Once our NEW custom app has been launched you will be the first to know!
1. Go to the link here - https://app.glofox.com/portal/#/branch/5ba4f42d291f05221f262004/classes-list-view?register
2. Input the info requested in the required fields. Make sure to register with the same email address that you were using in Mindbody.
3. Accept the terms & conditions and opt in to receive messages from Amrita Yoga North.
5. Start booking
We hope this is helpful and if you have any questions or concerns do not hesitate to contact us. We look forward to seeing you back on the mat with us soon!
What about my current class cards, memberships, & month unlimited passes?
We have hired and worked extensively with the GloFox team to correctly import ALL class cards, memberships, & month unlimited passes. In the event that you see a discrepancy in ANY package that you currently have within the Mindbody platform we will do our best to rectify the issue while we still have access to Mindbody online. PLEASE NOTE: all requests in regards to discrepancies must be brought to our attention no later than 2/1/2019. As of that date we will no longer have access to the Mindbody platform and will not be able to confidently make/offer any adjustments!
What about my personal and credit card information?
We have hired Mindbody, GloFox, & Stripe to expertly export & import ALL of your stored information in a secured and seamless way! Again, if you find any issues with your account after 12/17/18, please bring it to our attention no later than 2/1/2019 so we can contact the parties responsible to make any corrections in a timely manner!
What about my outstanding positive account balance?
Unfortunately, the GloFox platform does not support positive account balances at this time. We have put in a request with their developers to hopefully make this a function in the near future. THIS DOES NOT MEAN YOU WILL LOSE USE OF YOUR ACCOUNT BALANCE! In the meantime, we will be managing all positive account balances manually at the front desk until they are gone! NO additional money can be added to accounts as of 12/15/18 until further notice. We apologize for any inconvenience and hope this is just a temporary adjustment!
What about the reservations I have made for future dates via the Mindbody online platform or App?
From 12/17/18-12/21/18 we will be doing our best to assimilate ALL pre-booked reservations into the GloFox platform. We can not guarantee that all reservations will be transferred. We ask that if you are someone who schedules your classes out in advance on Sunday December 16 you cancel ALL of your future reservations and on Monday December 17 you re-enter them via the GloFox links on our website! Unfortunately, we do not have the time or man power to manage everyone’s accounts. We will do our best to be supportive in this way, but it is your responsibility to manage your reservations. In the event of a discrepancy or oversight we will do our best to make sure that everyone has access to classes although we can not make any guarantee. We understand this may pose a temporary inconvenience and we thank you in advance for you support, understanding and kindness through this transition.
What about an unused gift card I have?
Please know we will be printing as many reports as possible to keep track of purchases and current, valid gift cards via the Mindbody system. Unfortunately we are NOT able to transfer this data into the GloFox platform. We will be managing ALL purchases of and current (not expired) gift cards manually at the front desk. If you have a gift card you have been meaning to use, please stop into the studio and use it no later than 2/1/2019 for the best service! If you have an expired gift card, after 12/22/18 we will NOT be able to access that information or honor any outstanding values of expired gift cards!!!!
I am a ClassPass user, will I still be able to attend classes at Amrita?
YES! The GloFox platform is synced with ClassPass so you will still be able to use your current ClassPass membership. Although, we have not received communication back from ClassPass in regards to any pre-scheduled reservations and if they will seamlessly move over or not. We apologize in advance if this causes any confusion or inconvenience. We thank you in advance for your patience and kindness in the event that issues arise and we need to sort them out with the ClassPass system and their independent policies.
I normally make my reservations via Zenrez, is that still an option?
Unfortunately, Zenrez is not currently supported by GloFox. BUT, we have begun the conversation with both companies to see if we can implement Zenrez with GloFox in the near future. Zenrez will NO longer be available for use as of Sunday December 14, 2018! We apologize for the inconvenience and hope this is only temporary!
I use the Mindbody App for all of my reservations, will I still be able to find Amrita on the app?
Since we are leaving the Mindbody software platform you will no longer find Amrita Yoga & Wellness listed on their branded app and will no longer be able to make any reservations or purchases through their branded app.
I use the Amrita branded app for all of my reservations or purchases, will I still be able to use it?
As of Sunday December 17, 2018 you will NO longer be able to use the current Amrita branded app. We are keeping our fingers crossed that Apple will be able to launch our NEW, better performing & user friendly app on Monday December 18, 2018! PLEASE NOTE: we are not able to guarantee a launch date with the Apple Developer Program so there may be a bit of a lapse with app use for purchases and class reservations. We apologize for the inconvenience!
All of us at Amrita hope this is helpful. We are excited for these new changes and hope you are too. As mentioned before, please do not hesitate to contact us through this transition with any questions or concerns. All of our management staff will be working extra hard to make this as smooth of a process as possible for everyone involved. We thank YOU in advance for your patience, cooperation, and continued support!
Heather Rice, Director, E-RYT200